a. To secure a booking with Class Adventure Travel the client must deposit in advance funds representing 30% of the cost of the total land package due and 100% of any flights. The deposit is non-refundable.
b. A booking is accepted and becomes definite only when payment has been received and Class Adventure Travelhas confirmed acceptance and issued a confirmation invoice. It is at this point that a binding contract between Class Adventure Travel and the Client comes into existence.
c. The contract is between Class Adventure Travel and persons named on the booking form.
a. The balance of all monies due must be paid to Class Adventure Travel no later than 60 days before departure. In case of non-payment of the balance by the due date Class Adventure Travel will treat the booking as cancelled by the Client.
b. In the case of late bookings, (those made within 60 days of the departure date), full payment of the balance is due immediately. Trips that take place between December 20th to January 5th or during Brazilian Carnival require full payment (non-refundable) at time of confirmation.
c. Payment can either be made by transferring the total amount of the invoice to one of our accounts or paid by credit card through our secure payments page. Class Adventure Travel accepts all major credit cards. In case of a bank transfer, all wiring and transfer costs should be assumed by The Client.
d. We do not accept cash payments on site. All payments for extra services must be paid for through our online payments page using the above mentioned methods.
Any changes to the original booking must be confirmed by the Client. Any costs or charges, which we incur or which are incurred or levied by our suppliers as a result of the amendment, will be charged to the Client. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.
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If any member of your party is prevented from traveling, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 60 days prior to departure. An administration fee of 50 US$ will be levied plus any costs imposed by Class Adventure Travel suppliers. Airlines may impose 100% cancellation charges and the cost of a new ticket.
The Client may cancel the booking at any time provided that the cancellation is communicated to Class Adventure Travel in writing. In addition to the non-refundable deposit, cancellation charges will be applied as shown below calculated from the day written notification is received by Class Adventure Travel. In addition to the charges shown below airlines may impose 100% cancellation charges, once an itinerary is agreed upon there is a 5% non-refundable deposit reserved for costs involved with in planning a tailor made itinerary and quote. All reservations cancelled are subject to a cancellation fee: Period before departure that written notification is received by Class Adventure Travel along with cancellation charges as a percentage of the travel package price*:
+45 days 30%
45-31 days 50%
30-16 days 75%
15 days or fewer 100%
*Special cancellation fees may apply when cancelling stays at certain hotels, lodges and for several train services. Consult your Travel Specialist for more details. In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements). If the Client wishes to change all or part of their itinerary,in affect cancelling selected hotels and/or services and re-booking alternate ones, then the following rules apply: If no cancellation fees are charged by providers, Class Adventure Travel will charge a rebooking fee of 10% of the total price of the package up to a maximum of US$300 (per person). If cancellation fees are charged by suppliers, these fees will be added to the rebooking fee of 10% of the total price of the package up to a maximum of US$300 (per person), in addition to any cancellation fees incurred.
Argentina exceptions All hotels require full pre-payment during the following holidays, the pre-paid amount is not refundable. Christmas & New Years December 24th 2014 – January 1st 2015 Carnival February 13th – 18th 2015
Special booking and cancellation policy applies for the following hotels: – Bariloche – Puema Hue – Buenos Aires – Alvear Palace – Buenos Aires – Park Hyatt Duhau – Buenos Aires – Faena Hotel – Calafate – Eolo – Calafate – Helsingfors – Calafate – Hosteria Alta Vista – Calafate – Nibepo Aike – El Chalten – Kaulem – El Chalten – Senderos – El Chalten – Los Cerros – Esteros del Ibera – Irupe Lodge – Esteros del Ibera Rincon del Socorro – Peninsula Valdez – El Pedral Lodge – Peninsula Valdez – Rincon Chic – Puerto Iguazu – La Cantera Iguazu – Puerto Iguazu – Sheraton Iguazu – Puerto Iguazu surroundings – Yacutinga – Puerto Madryn – Hotel Peninsula Valdes – Puerto Madryn – Rayentray Hotel – Puerto Piramides – Ecohosteria del Nomade – Mendoza – Cavas Wine Lodge – Salta – KKala – Ushuaia – Los Cauquenes – Ushuaia – The House Special booking and cancellation policy applies for the several cruises, ask your travel specialist for more details.
Brazil exceptions All hotels require full pre-payment during the following holidays, the pre-paid amount it not refundable. Consciencia Negra November 20th – 23rd (minimum stay 3 nights) Christmas & New Years December 24th 2014 – January 1st 2015 Carnival February 13th – 18th 2015.
Special booking and cancellation policy applies for the following lodges and hotels: – Amazon – Juma Lodge – Amazon – Ariau.
Special booking and cancellation policy applies for the following cruises: – Iberostar – Amazon Clipper.
Galapagos exceptions Special booking and cancellation policy applies for the galapagos yachts and cruises:
– All cancellations must be written
– If a cancellation is received more than 135 days prior to cruise departure a penalty of 10% of the cruise’s total will be retained as cancellation fee.
– If a cancellation is received in between 134 and 75 days prior to cruise departure 20% of the cruise’s total amount will be forteited.
– For cancellations received less than 75 days in advance full cruise cost will be retained. No refund will be provided for cancellation due to cancelled, delayed or missed flights.
Peru exceptions All hotels require full pre-payment during the following holidays, the pre-paid amount it not refundable.
Christmas & New Years December 24th 2014 – January 1st 2015 Carnival February 13th – 18th 2015
Special booking and cancellation policy applies for the following hotels:
a. Orient Express properties – Miraflores Park Hotel, Monasterio Hotel, Las Casitas del Colca, Rio Sagrado and Machu Picchu Sanctuary Lodge.
b. Inka Terra properties – Inkaterra Machu Picchu, Reserva Amazónica, La Casona Inkaterra and El Mapi
c. Andean Experience properties – Titilaka Hotel
d. Tierra Viva properties e. Several Jungle lodge programs
Inca Trail cancellation policy Any cancellation of an Inca Trail package is subject to a cancellation fee of a 100% with no exceptions. This applies to both the services and the entrance fees.
Hotels and services are confirmed upon receipt of the deposit. If any of the selected hotels or services is unavailable, Class Adventure Travel will offer the client alternative options at the same price. If none are available Class Adventure Travel will offer alternate choices and will change the overall booking price accordingly. While Class Adventure Travel makes every effort to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Class Adventure Travel reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation. If a major change becomes apparent, the Client will be told at the time of the booking. If a major change becomes necessary after booking, Class Adventure Travel will inform the Clients as soon as reasonably possible. When a major change is made the Client will have the choice of accepting the change of arrangements, purchasing any other available tour, or canceling the tour and obtaining a full refund **PROVIDED THAT THE MAJOR CHANGE IS NOT BECAUSE OF FORCE MAJEURE** (please see the following definition of Force Major).
Force majeure is defined as and includes: natural disasters (earth quakes, floods etc), an act of war, threat of war, riots, civil unrest, industrial dispute, terrorist activities, nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Class Adventure Travel.
Class Adventure Travel, its employees and stakeholders do not own or operate any entity which provides services for its tours. All transportation, accommodation, restaurants, tour services etc, are independent and are purchased by Class Adventure Travel for the tour package. Class Adventure Travel acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through illness, disease or force majeure (as defined in the above section) such as natural disasters, social upheavals or other causes. In the event of force majeure, illness or disease Class Adventure Travel is not liable for any charges in the event of cancellation of the tour or part of the tour, downgrading, or a change (beyond their control) to the departure time or date of a tour, flight or other form of transport. Class Adventure Travel is not responsible for any damage to property, injury, death or financial or physical loss or illness during the tour. Class Adventure Travel advices all passengers to ensure that they are fully insured for their trip and to be aware that travel in South America can be dangerous. The Client assumes all risks associated with participating in their tour.
Class Adventure Travel reserves the right to increase the tour cost to take into account the following items: government actions, currency, transportation costs – including the cost of fuel, overflying charges, airport charges and increases in scheduled air fares. If the surcharge results in an increase of more than 10% of the tour cost, the Client may cancel the booking within seven days of receiving notification of the surcharge by Class Adventure Travel and obtain a full refund. No surcharge will be imposed within 60 days of departure.
Special requests made by the Client, such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary requirements should be advised at time of booking. Please note that though Class Adventure Travel will make every effort to organize any special requests they cannot be guaranteed. Please note that if single accommodation is requested, a single supplement fee will be included in the quote. Single rooms may not always be available.
Charges may apply to modifications requested by the client after the payment of the initial deposit. This does not include additional services or days in addition to those already paid for in the initial deposit. All changes that disrupt the chronological order of the booking and/or currently booked hotels or services may result in a supplemental booking fee.
Any refunds due to the Client will be made in the same manner in which they were paid, and are subject to any service fees, transaction fees, or any other charges that the relevant bank, or other 3rd party service provider, may apply.
It is the responsibility of the Client to be in possession of a valid passport (which must be valid for at least six months from their arrival date in each of the countries they are traveling to), all necessary visas, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters is given in good faith in our FAQ section,but without responsibility on the part of Class Adventure Travel. Government Policy towards acquiring a Visa changes and inoculations can change at any time for citizens of different countries all around the globe; it is the client’s obligation to request information in writing for any Visa needed for entry into any country in South America. Payment of any fees due upon entering or leaving a county is the sole responsibility of the client and is not included in the package price. Departure tax and airport taxes are not included in the price of the package and are the sole responsibility of the client (though some airport taxes may be included in the price of the airline ticket). Class Adventure Travel is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
All Clients are expected to ensure themselves that they are fit and able to complete the itinerary of their choosing prior to booking. Persons over 60 years of age are advised to obtain medical evidence of fitness to travel on their chosen itinerary. No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by Class Adventure Travel .Class Adventure Travel reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of Class Adventure Travel employees, tour leaders and agents whilst on the tour with Class Adventure Travel . If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safety, comfort or progress of a tour, the Client may be excluded from all or part of the tour. During travel in South America the Client may experience extreme conditions such as high altitude, high temperatures or low temperatures. It is the responsibility of the Client to ensure that they are prepared for these eventualities and Class Adventure Travel accepts no responsibility for illness, damage to possessions or health or inability to complete all or part of the tour due to such factors.
The Client is entirely responsible for their own baggage at all times and must ensure that they comply with all size and weight restrictions imposed by airlines for both domestic and international flights, as well as on any other mode of transportation related to the tour. It is the Client’s responsibility to ensure that all luggage and personal effects are fully insured and Class Adventure Travel accepts no responsibility for loss of, damage to, or any costs or inconveniences as a result of the loss of, or damage to baggage or personal effects.
All participants in tours operated by Class Adventure Travelare expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Class Adventure Travel of any and all obligations that they may otherwise have under these booking conditions.
Anyone with suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. If the chosen holiday includes a cruise or excursion or transfer by boat of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable Class Adventure Travel to take additional precautions for the Client’s safety at such times as may be appropriate. Anyone with dietary restrictions, food allergies or otherwise, assumes full responsibility for ensuring that their own needs and requirements are met. Whilst Class Adventure Travel will make every effort to ensure that client in catered for wherever possible, it is not always possible to provide alternative meals or ensure that food is prepared entirely free of certain elements (such as nuts). In the event of any illness or loss of enjoyment resulting from such issues Class Adventure Travel assumes no responsibility.
If the Client has a complaint about any of the tour elements or services he/she must bring it to the attention of the tour leader or other representative of Class Adventure Travel at the time so that they can make their best effort to rectify the situation. It is only if/when Class Adventure Travel is made aware of any problems that there will be the opportunity to make any necessary changes to rectify the problem. Failure to complain on the spot will result in the Client’s ability to claim compensation from Class Adventure Travel being nullified, or at least reduced. Should the problem remain unsolved, a complaint must be submitted in writing to Class Adventure Travel within 28 days of the completion of the travel.
Class Adventure Travel will make its best effort to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, but it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred. The flight times given by Class Adventure Travel are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon receipt of the latest timings. Class Adventure Travel will attempt to inform the Client as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the travel arrangements and will therefore not be entitled to cancellation without paying the normal charges as a result. Class Adventure Travel cannot be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason
The use of the web site (the “Web Site”) is subject to the terms and conditions stated herein. Use of the Web Site constitutes an agreement by you, the user, that your use is governed by these terms and conditions. In addition, when using particular Class Adventure Travel services, you will be subject to any guidelines or rules applicable to such services that may be posted from time to time.
The works of authorship contained in this Web Site, including but not limited to all design, text and images, are owned, except as otherwise expressly stated, by Class Adventure Travel or its licensors. United States and worldwide copyright laws and treaty provisions protect the entire contents of this Web Site. In accordance with these terms, except as stated above, you and other Web Site users may not: Copy, reproduce, modify, use, republish, upload, post, transmit or distribute in any way material from the Web Site. Copy, modify or display trademarks, names or logos appearing on this Web Site in any way without Class Adventure Travel ‘s express written permission. Redeliver any of the pages, text, images or other content of this Web Site using “framing” technology without Class Adventure Travel ‘s express written permission.
Travel insurance is highly advisable for all Clients traveling on a tour organized by Class Adventure Travel. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during travel and loss of travel monies through cancellation or curtailment of the holiday for insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged is what they require and should arrange supplementary insurance if need be. Travel insurance is able to protect you against any losses due to any changes that may occur prior to your travels, as well as providing security for the duration of your travels. Class Adventure Travel can provide travel insurance through ITravelInsured. However, Class Adventure Travel acts only as an agent for this company and accepts no responsibility for any issues that arise between the client and the company (ITravelInsured). All dealings with and claims made must be directed at and discussed with ITravelInsured and not with Class Adventure Travel.
Software If you download software from this Web Site, the software, including all files, images contained in or generated by the software, and accompanying data (together, the “Software”) are deemed to be licensed to you by Class Adventure Travel. Neither title nor intellectual property rights are transferred to you, but remain with Class Adventure Travel, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form. Some software from this site may be subject to export controls imposed by the United States and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) any country to which the U.S. has placed an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, or Syria; (b) to everyone on the U.S. Treasury Department’s Specially Designated Nationals list, or (c) the U.S. Commerce Department’s Table of Denial Orders. If you download or use the Software, you represent and warrant that you are not located in, or under the control of, or a national of any such country or on any such list.
The factual information contained in this Web Site is obtained from sources believed to be reliable and accurate. Class Adventure Travel makes no guarantee or warranty, express or implied, as to the reliability, accuracy, timeliness or completeness of that information and is not responsible for any errors or omissions therein, whether caused by the source of the information or Class Adventure Travel. All factual and other information, including any opinions, accessible through the Web Site are provided on an “AS IS, AS AVAILABLE” basis without warranty of any kind and, without limiting the generality of the foregoing, ANY AND ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED. Class Adventure Travel is not responsible in any way for any loss that results from the use of the factual information, including but not limited to any lost profits or direct, indirect, special, consequential, compensatory or incidental damage. No advice or information, whether oral or written, obtained by you from Class Adventure Travel or through or from this Web Site shall create any warranty.
You expressly understand and agree that Class Adventure Travel will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses (even if Class Adventure Travel has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Web Site; (ii) unauthorized access to or alteration of your transmissions or data; or (iii) any other matter relating to the Web Site.
You may, through hypertext or other computer links, gain access to third parties sites on the World Wide Web, which are not related to or maintained by Class Adventure Travel. Links to third party sites do not imply partnerships, relationships or affiliations with such third parties and Class Adventure Travel takes no responsibility for the content therein, regardless of whether the link is provided by Class Adventure Travel or a third party. No judgment or warranty is made with respect to the accuracy, timeliness, or suitability of the content of any web site to which the Web Site may link, including information on such other web site regarding Class Adventure Travel . By providing access to other web sites, Class Adventure Travel is not endorsing the products and services provided by any web site’s sponsoring organization. Other web sites may include a link to this Web Site, provided such sites link to the home page (www.cat-travel.com) only. Linking to other content within the Web Site is prohibited without the express written consent of Class Adventure Travel. Please e-mail requests for such consent to [email protected]. This limited license expressly prohibits the framing of Class Adventure Travel in any way or any other activity that may create a misimpression or confusion among users with respect to sponsorship or affiliation. Your correspondence or business dealings with, or participation in promotions of, any advertisers found through the Web Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser.
We recognize that you have an interest in how we collect, retain and use information about you. At www.cat-travel.com, we collect certain information about you through the use of “cookies”, which are small pieces of information that are stored by your browser on your computer’s hard drive. We collect, retain and use information about you solely for the purpose of better understanding our users and their use of the Web Site. We also collect information through the forms you complete when you elect to subscribe to e-mail newsletters. We consider your data to be private and confidential, and we hold ourselves to the highest standards of trust and fiduciary duty in their safekeeping and use. Class Adventure Travel will not release information collected about you unless we receive your prior consent or we are required by law to release information to the recipient. With permission, we may use your name and organization description in designated areas of the Web Site and services as well as other marketing materials used to promote Class Adventure Travel .
To the extent a password is provided to you for access to a portion of the Web Site, you agree to keep your password confidential and to notify Class Adventure Travel promptly if such password is lost or stolen or if you become aware of unauthorized use of such password. You acknowledge that you are fully responsible for all activities that occur under your password.
While we value your feedback on our Web Site and services, we request that you be specific in your comments on those services and not to submit any ideas, suggestions, materials, concepts or other information (collectively referred to herein as “Non-Solicited Information”). If, despite our request, you send us any such Non-Solicited Information, all such Non-Solicited Information shall be deemed, and shall remain, the property of Class Adventure Travel and none of the Non-Solicited Information shall be subject to any obligation of confidence on our part and we shall not be liable for disclosure of any Information and shall have unrestricted use of such Information for any purpose whatsoever, commercial or otherwise, without compensation or liability to you or other provider of the Information.
By submitting a business plan to Class Adventure Travel, you represent that such information is true and accurate and that you have the authority to submit such information for review, development, and evaluation for potential partnership. Due to the open nature of the Internet, you acknowledge that transmission of business plans and confidential information may not be entirely secure. You further represent that you have had the opportunity to receive advice of counsel prior to submission of any information that may be deemed confidential. By submitting a resume to Class Adventure Travel, you represent that you are seeking employment and career information from Class Adventure Travel and its affiliates, each of which is an equal opportunity employer. You agree not to use the Web Site to post any incomplete, false or inaccurate biographical information or information which is not your own accurate resume. You acknowledge that Class Adventure Travel may distribute your resume within the company or among its affiliates and may contact any references listed by you. No representation is given by Class Adventure Travel that any resume will be reviewed within a definitive period of time or that any action will be taken with respect to such resumes.
Class Adventure Travel will use reasonable commercial efforts to keep this Web Site available for access on a 24 hour a day, 7 day a week basis, subject to scheduled downtime for maintenance purposes, unscheduled maintenance and systems outages. There are no assurances, however, that access will be available at all times and uninterrupted. Further, Class Adventure Travel does not warrant that the operation of this Web Site will be error-free, that defects will be corrected, or that this Web Site or the servers that make it available are free from viruses or other harmful components.
You are prohibited from violating or attempting to violate the security of the Web Site, including, without limitation, (a) accessing data not intended for your viewing or logging into a server or account which you are not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization or (c) attempting to interfere with service to any user, host or network. Violations of system or network security may result in civil or criminal liability. Class Adventure Travel will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
Class Adventure Travel reserves the right to amend the information, services, and/or content of this Web Site, including that related to career opportunities and benefits, at any time without prior notice. The information and materials contained in this Web Site, and the terms and conditions of the access to and use of such information and materials, are subject to change without notice. We suggest that you check these terms periodically for changes. These terms can be accessed from the link at our Web Site pages. If you use this Web Site after we post changes to the terms, you accept the changed terms. Class Adventure Travel expressly reserves the right to monitor any and all use of this Web Site.
Class Adventure Travel Logo and Design are trademarks or service marks of Class Adventure Travel and may not be copied, used, or displayed without the prior written consent of Class Adventure Travel.
In order to take advantage of our Travel Voucher discount, the land portion of the package must be valued at a minimum of $7,000, exclusive of applicable taxes. The discount is calculated on a per trip basis and not on a per person basis. For example, if two of you book one trip together then you will receive only one discount. The booking must be made within 30 days of the request which has to come in through the Travel Voucher form in order for the discount to be applied. The maximum allowable discount that can be applied towards any one trip taken by you is $500. Trips that are booked but then not taken or that are cancelled do not qualify you for a discount. During the initial planning stages of your trip you must communicate your desire to use your Travel Voucher discount which will then be applied to the owing balance due at final payment. The Travel Voucher discount cannot be transferred or gifted to friends or family. Class Adventure Travel reserves the right to alter or terminate the Travel Voucher discount at any time without prior notice to you. All discounts earned up to the date of alteration or termination will remain valid towards future travel. All prices are in USD and discounts are applicable to new bookings only.